Plum Trampoline Warranty

Trampoline Warranty

The metal frame (comprising the steel rim, legs and metal enclosure poles) of this product is guaranteed for 12 (twelve) months from the date of purchase against manufacturing defects. The safety net, safety pad, mat, bolts and springs are guaranteed for 6 (six) months from date of purchase against manufacturing defects. The warranty is conditional on proof of purchase being presented in the event of a claim and applies in respect of products sold into Australia only.

The warranty is registered to the original owner and is non-transferable. Regular maintenance is required to ensure safety, maximum life and performance of the product.

Failure by the owner to maintain the product according to the maintenance requirements may render this warranty void. Maintenance guidelines are in the Instruction Manual provided with the product.

Plum supplies safe, quality products. Any modifications made to the original product could damage the structural integrity of the unit leading to failure and possible injury. Modification or improper use shall render the warranty void and Plum will not accept liability for any modified products or any consequences as a result thereof.

This product is warranted for domestic use only. Under no circumstance should the product be used in public or commercial settings such as schools or playgrounds, any such use may lead to product failure and potential injury. Any public or commercial use will render this warranty void.

Defective goods under this warranty will be replaced or repaired, at our option, at no cost to the customer. Plum reserves the right to examine photographs or physical evidence of goods claimed to be defective and to recover the goods prior to settling a warranty claim.

This warranty does not cover scratching or scuffing of the product as a result of normal wear and tear and any minor defects which do not affect the functionality of the products. All claims for defects must be made within 14 days of purchase and must be accompanied by proof of purchase. Please therefore retain proof of purchase. Plum may reject claims which are not made within this time and/or where there is no proof of purchase. To make a claim please contact us on our customer service number or email below. Telephone Plum Customer Services: 1800 900 161 Email:

These conditions do not affect your statutory rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law under which you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major one.