Subject to proper installation and normal residential use, Plum Products (“Plum”) play products are warranted, subject to the limitations stated below, to the original retail purchaser or owner to be free from manufacturers defects in material or workmanship for a period of 1 (one) year from the date of original retail purchase.
All warranties may be registered. To register your warranty please visit www.plumproducts.com and retain your proof of purchase for the warranty period.
Goods covered under this limited warranty will be replaced or repaired, at our option, and returned to the customer at no cost to the customer. Plum reserves the right to examine photographs or physical evidence of goods claimed to be defective and to recover the goods prior to settling a warranty claim.
Non –residential use of the play products is prohibited and there will be no warranty for any commercial, competition or playground use as these products are designed for residential use only. No warranty shall apply on equipment subjected to abuse, negligence, improper installation or use , vandalism, acts of God, unauthorised alteration or attachment to other equipment, improper use or repair by the customer or a third party.
Whilst every endeavour is made to ensure the highest degree of safety in the product, freedom from injury cannot be guaranteed. It is essential to install correctly in accordance with installation instructions, supervise your children’s play activity and maintain your play equipment periodically according to manufacturer guidelines.
This warranty does not cover scratching or scuffing of the product as a result of normal wear and tear and any minor defects which do not affect the functionality of the product. This warranty is expressly in lieu of all other warranties, express or implied given by Plum.
Your statutory rights remain unaffected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law under which you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major one.
To make a claim please contact us immediately on our customer service number or email below. Telephone Plum Customer Services: 1800 900161 Email: Aushelpdesk@plumproducts.com
All claims must be made within 14 days of purchase or within a reasonable time of awareness of defect and must be accompanied by proof of purchase. Please therefore retain proof of purchase. Plum may reject claims which are not made within a reasonable time and/or where there is no proof of purchase. Plum will meet the cost of all agreed and validated claims.